IAM.Voice user manual

Screen-by-screen instructions, exact controls, safe examples, CLI/API alternatives and recovery paths for IAM.Voice.

Start with the section that matches the label in the application. Each page explains what the screen does, what to click, which value to enter, how to verify success and how to recover without duplicating an operation.

Documented surfaces

  • Calls — Shows active/all calls and filters them by Call-ID, caller/callee and state.
  • Call detail — Combines scenario step, intents, hints, transcript/chat, summary and risk for the selected call.
  • Operator actions — Runs listen/observe/escalate for the selected active call under the operator role.
  • Supervisor dashboard — Shows queue, active calls, load, alerts and navigation to a problematic conversation.
  • Alerts — Shows active alerts with severity/score and lets an operator open or locally dismiss one.
  • Scenario designer — Creates a versioned voice scenario from steps, prompts, branches, intents and a global fallback.
  • Operator workspace — Shows the customer queue, selected customer, copilot hints and current operator actions.
  • Operator history — Finds completed operator conversations and their outcomes.
  • Operator knowledge — Searches approved knowledge articles used by operator/copilot.
  • Operator settings — Configures language, notifications, devices and safe operator defaults.

Application

https://app.iamvoice.ru

How to use CallsShows active/all calls and filters them by Call-ID, caller/callee and state. How to use Call detailCombines scenario step, intents, hints, transcript/chat, summary and risk for the selected call. How to use Operator actionsRuns listen/observe/escalate for the selected active call under the operator role. How to use Supervisor dashboardShows queue, active calls, load, alerts and navigation to a problematic conversation. How to use AlertsShows active alerts with severity/score and lets an operator open or locally dismiss one. How to use Scenario designerCreates a versioned voice scenario from steps, prompts, branches, intents and a global fallback. How to use Operator workspaceShows the customer queue, selected customer, copilot hints and current operator actions. How to use Operator historyFinds completed operator conversations and their outcomes. How to use Operator knowledgeSearches approved knowledge articles used by operator/copilot. How to use Operator settingsConfigures language, notifications, devices and safe operator defaults. IAM.Voice: CLI and APICopy-safe command examples, expected results and recovery rules for IAM.Voice.